About your order
Shipping and handling
All purchases that include delivery are charged with a shipping fee according to the size and weight of the item and its destination. You can always avoid the shipping fee by collecting the item in person.
Shipping costs in Denmark
Smaller items are charged with a shipping fee of 50,- dkk.
Larger items including dining tables, benches and shelf modules are charged with a shipping fee ranging from 300,- to 1200,- dkk.
Shipping costs in the EU
Smaller items are charged with a shipping fee of 250,- dkk.
Larger items including dining tables, benches and shelf modules are charged with a shipping fee ranging from 500,- to 3500,- dkk.
You can see the shipping fee in our web shop before placing the order. You can also choose to collect the item in person at one of our three addresses in Copenhagen.
In the rare event that your delivery address is located further away than standard shipping fees, you may be contacted regarding an additional fee. In this case you can always choose to cancel your order.
Delivery outside of EU: Please send a request to firstname.lastname@example.org
On our website you can pay by MobilePay and the following types of Danish and international payment cards: Dankort, VISA/Dankort – VISA, Mastercard, JBC and Union pay.
Right of return/cancellation
If you are having second thoughts about the product purchased, you are allowed a full refund, as long as you return it no later than 14 days after the order date. Specially designed products are not covered by the right of return. Please contact us to request a return. Once this request has been received, you can go ahead and return the product through Post Nord or by way of a carrier to our Nicolaj Bo workshop address:
Teglholmen 27, hal 3
DK – 2450 Kbh SV
All costs associated with returned products are covered by the client. When you return a product and exercise your right of withdrawal, this can only take place in case the product is returned essentially in the same condition and quantity, as when you received it. Therefore, the right of cancellation is annulled if you use the product in a way that manifestly reduces its value.
When you withdraw your purchase, the amount is returned to the bank account you have given. Please note that we do not accept packages sent as cash-on-delivery.
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