We treat your rights and personal data with respect. Below you can find information as to your rights and conditions that apply as defined by our own guarantees, Danish Purchasing Law, and the EU General Data Protection Regulation (GDPR).
Terms and Conditions of Trade
Placing an order: As soon as you’ve placed an order our system will automatically send you an email containing an overview of the products you have ordered as well as the shipping address submitted.
Payment methods: We accept MobilePay, as well as the following Danish and international credit cards: Dankort, VISA/Dankort, VISA, Mastercard, JBC and Union Pay.
Order confirmation/receipt: When purchasing items on nicolajbo.dk you will be sent a receipt, which also serves as the proof of purchase for your products. Your receipt cannot be found via the website afterwards. Should you wish a new copy of your receipt, please send us an email at email@example.com. Please be aware that in several respects our guarantees and procedures extend your rights beyond the legal minimum.
All prices shown include 25% VAT/GST.
Cancellation of orders: Different conditions apply regarding stock goods vis-a-vis adapted products. Orders for stock goods that have not yet been shipped can be cancelled via email or telephone. You will thereafter receive a confirmation email. Orders that have been tailor-made or adapted cannot be cancelled, as they are specially produced to the specific order and are not goods we otherwise have in stock. All tables in our webshop are treated as tailor-made, and therefore the otherwise applicable 14 day right of withdrawal period is not valid in such a case.
Delivery: All purchases that include delivery are charged with a shipping fee according to the size and weight of the item, as well as its destination. You can always save the shipping fee by collecting the item in person.
Shipping costs within Denmark: Smaller items are charged with a shipping fee of 50,- DKK to a parcel shop and 90,- DKK for private delivery.
Larger items including dining tables, benches and shelf modules are charged with a shipping fee ranging from 300,- to 1200,- DKK.
Shipping costs within the EU (outside of DK):
Smaller items are charged with a shipping fee of 250,- DKK.
Larger items including dining tables, benches and shelf modules are charged with a shipping fee ranging from 500,- to 3500,- DKK.
You can see the shipping fee in our webshop before placing the order. You can also choose to collect the item in person at one of our three addresses in Copenhagen.
In the rare event that your delivery address is located farther away than standard shipping fees account for, you may be contacted regarding an additional fee. In this case you can always choose to cancel your order.
Delivery outside of the EU: Please send us a query to firstname.lastname@example.org
Lead times: If we have your order in stock, we strive to send it as soon as possible. This means, that you normally will receive your order within 3-9 days. Otherwise, we’ll write to you. If your order isn’t in stock we will begin production without hesitation and the lead time will be approximately 2 weeks. You will receive this information via email.
Tables and benches are specially produced for each individual order. Lead times can thus extend to 4 weeks. We will contact you before shipping.
Return Policy: You can return goods within 14 days of purchase and receive a full refund. We are unable to offer refunds on custom made items. Please contact us and ask for a return. Once we have confirmed your request, please return the goods by post or a shipping service to our workshop address:
Teglholmen 27, hal 3
DK – 2450 Kbh SV
You as purchaser must carry the expense of shipping when returning goods. A prerequisite for returning goods is that they arrive in a reasonably identical condition to that when first received. The right to return goods thus becomes obsolete if they have been used in such a way as to diminish their value. When returning an item, you will receive the purchase sum on a bank account specified by you or on the payment card used in the original transaction. Please note that we do not accept “receiver pays” consignments or unstamped packages.
Guarantee: In accordance with applicable law, a guarantee period of 24 months applies to all goods sold by Nicolaj bo. Accordingly, we will repair, exchange, return your payment funds or allow a rebate on goods depending on the specific situation. As a precondition the guarantee must of course still be in effect, and the defect must not have arised by improper use, lack of maintenance of the product, or any other behaviour causing damage. You must send in a claim within a “reasonable” timeframe after discovery of a product’s defect. Should a guarantee case become effectual, we will always refund your shipping costs with PostNord. We do not accept goods sent as “receiver pays”. We would ask instead that you ship the relevant goods back to us in correct packaging and in addition that you send us a shipping receipt, such that we may reimburse you. Goods returned are to be shipped to:
Teglholmen 27, hal 3
DK – 2450 Kbh SV
We require that you precisely describe the problem with the goods being returned.
Private Data Policy
When you trade with us and use nicolajbo.dk, certain information/data about you is collected in order to adapt and improve user experience on the website, as well as customer experience in general. Below you will find a comprehensive description of the type of information collected, to which purpose, and which third parties may be privy to it. Furthermore, your data rights as a user of the website and as our customer with regard to the EU General Data Protection Regulation (GDPR) are described.
Cookies: Our website uses “cookies” – text files which are saved on your device for the purpose of recognizing it, remembering your setttings, as well as for gathering statistics. Cookies cannot contain damaging code such as a virus. You can delete all cookies from your device at any time.
Personal data: Personal data are all types of information which can be used to identify or tracked to you. When you browse our website, we collect and process a number of such data sets. This is the case when accessing the site in general, when you subscribe to our newsletter, make use of other services, or make a purchase via the site.
We collect and process the following types of data: A unique, anonymised ID, technical information of the device you’re using, your IP address, your geographical location, as well as which pages you access. To the extent you yourself give explicit allowance hereto and yourself input such data, we also process: your name, telephone number, e-mail address, postal address and payment information. The latter would be the case when making a purchase or booking a meeting.
Security: We have taken technical and organization measures to ensure that your data are not deleted, published, lost, corrupted, made known to unauthorised parties, misused or processed in any other way in contradiction to legal prescription.
Purpose: The data collected is used to identify you as a user and to register your purchases and payments as well as to provide such services as you have requested, such as receiving our newsletter. Beyond that, we make use of the data to optimize our services and content.
Period of storage: Your data is stored for the period of time legally allowed, and we delete them again as soon they no longer are needed. This period depends on the type of data and the nature of its use. It is thus not possible to provide a general timeframe in which the data is deleted.
Data disclosure: Data on your use of the website, which advertisements you have received/clicked on, your geographical location, sex and age bracket etc., can be disclosed to third parties insofar as our website has collected them. You can see which third parties in the “Cookies” section above. The data is used to provide targeted advertising.
Furthermore, we use the services of certain third parties to process statistics. They process the data exclusively on our behalf and they are prohibited from using the data for their own purposes.
Personal data such as name and email address will only be passed on to trusted partners such as shipping companies. We employ data processors solely within the EU or such countries as are able to protect your data sufficiently.
Discovery & complaints: You may at any time request discovery of which of your personal data we have stored. You may also demand that we cease using your data at any time. You can also rescind consent to your data being used and can at any time demand the correction or deletion of said data. In such cases you can contact our data controller:
Malene Bo Harmsen, email@example.com
Teglholmsgade 27, Hal 3
2450 Copenhagen, Denmark
Should you wish to lodge a complaint in regards to our use of your personal data, then you may contact the Danish Data Protection Agency.